Refund Policy

Our promise

We want you to be happy with GetYourCV. If a paid plan isn't right for you, you can request a full refund within 14 days of your purchase — no complicated conditions. This policy is part of our Terms and Conditions.

GetYourCV is operated by ENTALEQ SUARL, 75 Av. Kheireddine Pacha, Tunis 1073, Tunisia.

What's covered

Every plan we sell is covered, and every plan is a one-time payment — we do not sell subscriptions, so nothing renews and there is no recurring charge to refund later.

The 14-day window runs from the date of the payment shown on your receipt. You can request a refund even if you have already used the paid features during that period.

If a paid feature is withdrawn

The 14-day guarantee is not the only refund you may be entitled to. If we withdraw a paid feature while you are holding a paid plan, you can ask us for a refund of the unused part of it, including after the 14-day window has closed — see section 9 of our Terms and Conditions. Where a refund falls due more than 30 days after the payment, we pay it by bank transfer, because that is as far back as the payment network allows a card refund to reach.

How to request a refund

Email us at [email protected] with the word "Refund" in the subject, or use our contact page. Write from — or quote — the email address you used at checkout; including your order or receipt number helps us find your purchase quickly. We don't require a reason, though we always welcome feedback about what didn't work for you. If you're not sure of your transaction details or whether you're eligible, contact us and we'll do our best to help.

Payments are handled by Dodo Payments, our Merchant of Record and the authorised reseller of our products and services. Refunds are issued by them at our instruction — we cannot return money to your card ourselves, which is why every request comes to us by email rather than through a self-service button.

How long it takes

We review every request within 2 business days. If eligible, the refund is issued by our Merchant of Record to the same payment method where possible, within 14 days of approval — often much sooner, though exactly when it appears depends on your bank or card issuer. We will email you to confirm once the refund has been issued.

What happens after a refund

When a refund is issued, your paid plan ends and premium features stop being available. Your account and the CVs you created stay in place on the free plan — a refund does not delete your data. You can keep using GetYourCV for free or upgrade again later.

Exceptions

We may decline a refund where there is clear evidence of abuse — for example repeated buy-and-refund cycles on the same account or payment method, fraudulent or unauthorised payments, or a breach of our Terms and Conditions.

Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal on digital purchases. This policy grants that same 14-day window to every customer, wherever you live, and nothing here limits any mandatory consumer rights you have under the law of your country of residence. Our Merchant of Record's transaction records are used to verify eligibility and timing, but do not override your statutory rights.

Problems with a charge

If you see a charge you don't recognise or believe was made in error, please contact us first at [email protected]. We can almost always resolve it faster than a bank dispute, and we'd rather fix it directly.

Changes to this policy

We may update this policy from time to time. The version that applies to your purchase is the one published on the date you paid. Material changes are reflected in the date at the top of this page.

Contact

Questions about refunds or billing? Email [email protected] or visit our contact page.